What is Church’s Chicken’s Corporate Number? A Look at Contacting the Popular Fried Chicken Chain

The famous fried chicken chain Church’s Chicken has been making tasty chicken meals for customers since 1952. It has grown into one of the biggest quick-service chicken chains in the world, with over 1,700 locations in the US and other countries. People who want to call the corporate office, on the other hand, often wonder what the Church’s Chicken corporate number is.

A Brief History of Church’s Chicken

Church’s Chicken was founded in 1952 by George W. Church Sr. in San Antonio, Texas. It started off as a small fried chicken restaurant called Church’s Fried Chicken To-Go. In 1989, it merged with another fried chicken chain called Popeyes to form AFC Enterprises. However, the two chains split in 2004 to focus on their own brand identities. Today, Church’s Chicken is owned by Friedman Fleischer & Lowe, a private equity firm.

Over the years, the chain has grown to include 25 countries and territories around the world. Some fun facts about Church’s Chicken:

• It serves over 17 million customers weekly.

• In 2021, there were 1,707 Church’s Chicken restaurants globally.

• Its signature menu item is the Original Chicken sandwich.

• The company employs over 25,000 team members worldwide.

What is the Corporate Number for Church’s Chicken?

Unlike many other big fast food chains, Church’s Chicken doesn’t make its corporate phone number easy for customers to find. The number is only used for internal business calls.

However, there are a few ways customers can still get in touch with the company:

• On the Church’s Chicken website, the “Contact Us” page has a form where you can enter your information and choose the type of question. This is then routed to the appropriate department.

• Through Individual Restaurants: You can call or visit your local Church’s Chicken restaurant and speak to the manager for assistance. They can escalate issues to corporate if needed.

• General Customer Service Number: While not a direct line to corporate, Church’s Chicken’s customer service number is 1-866-345-6788. You can call this for general inquiries.

• By Mail: Written correspondence can be mailed directly to Church’s Chicken Headquarters at: 980 Hammond Drive, Suite 1100, Atlanta, GA 30328.

Reaching Specific Departments at Church’s Chicken Corporate

When you contact Church’s Chicken corporate, whether through the website or general customer service number, here are some specific departments you may need to reach:

• Franchise Information: For franchising inquiries, call 1-877-398-6667 or submit a form online.

• Marketing Department: To provide feedback or suggestions about advertising, promotions, etc.

• Human Resources: For any employment or career related questions.

• Legal Department: To issue any legal complaints or raise intellectual property issues.

• Operations & Supply Chain: For logistics, inventory, or supply chain related matters.

• Research & Development: To provide input on menu items, recipes, or nutritional information.

• IT Department: For any issues with Church’s Chicken’s website, mobile app, or other technical platforms.

• Finance/Accounting: For inquiries related to billing, payments, Church’s Chicken gift cards, etc.

• Real Estate Department: To discuss opening a new franchise restaurant location.

• Executive Office: To escalate any major customer complaints to the leadership team.

Helpful Tips When Contacting Church’s Chicken Corporate

Here are some tips to ensure your inquiry gets routed properly when reaching out to Church’s Chicken corporate:

• Have key details ready – order numbers, restaurant location, specific issue or complaint details, etc. This helps expedite resolving your issue.

• Identify the right department – know if your query is for operations, HR, legal, or another line of business.

• Follow up if needed – if your issue is urgent, don’t hesitate to call again or speak to a supervisor for assistance. Persistence pays off.

• Be concise but comprehensive – provide enough context without being overly lengthy. Stick to the facts and specifics.

• Keep documentation – have receipts, screenshots, or other proof available in case it is requested for reference.

• Ask about the process – understand the timelines, next steps, and escalation options for your particular inquiry.

• Remain calm and polite – you’re more likely to have your issue addressed if you’re considerate towards customer service staff.

• Provide feedback – share any suggestions you may have on improving processes or the customer experience.

By keeping these tips in mind when you contact Church’s Chicken corporate, you can maximize the likelihood of having your specific issue, complaint, or question handled efficiently.

Options for Providing Feedback to Church’s Chicken

Church’s Chicken values customer feedback as it helps them continuously improve their offerings and service levels. Here are the different channels you can use to share any feedback, suggestions, or complaints with Church’s Chicken:

• Online feedback form – fill out the feedback form on Church’s Chicken’s website. You can rate your satisfaction and provide detailed comments.

• Email – send your feedback to [email protected].

• Social media – message Church’s Chicken on Facebook, Twitter or Instagram. Public tweets allow other customers to see emerging issues.

• Survey codes on receipts – complete the survey referenced on your receipt and share your in-restaurant dining experience.

• Mobile app reviews – leave constructive feedback and reviews about Church’s app on the App Store or Google Play.

• Phone – call 1-866-345-6788 to voice your complaints or praise. Ask to speak to a supervisor if needed.

• Letter – write a letter to Church’s Chicken Headquarters marked ‘Attn: Customer Feedback’.

The more channels customers use to provide useful feedback, the quicker Church’s Chicken can address concerns and make positive changes customers want.

While Church’s Chicken does not openly share its direct corporate number, there are multiple ways for customers to get in touch with relevant departments and personnel – whether to log feedback, resolve an issue, or discuss franchising and partnerships. By submitting comments online, calling customer service, or writing in, you can ensure your voice is heard by decision makers at one of America’s largest fried chicken quick-service chains. With effective communication channels, Church’s Chicken can continue responding to changing consumer preferences over its next 70 years of serving hot, juicy, flavorful chicken meals to millions of customers globally.